Basecamp Debug

Having trouble connecting to Basecamp? We are here to help. Please complete the following steps:

1. Wait for the following tests to complete:

                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...
                Please wait ...

2. Traceroute from your computer to Basecamp's servers:

For Windows:

1. Go to Start (start button on the lower left of the desktop)
2. Choose 'Run'
3. Type: "cmd" (no quotes)
4. This should bring up a DOS prompt. Once there, type: "tracert 3.basecamp.com" (without quotes)

For MacOS:

1. Open Network Utility from your Utilities folder
2. Select the Traceroute tab
3. Type "3.basecamp.com" in the input field
4. Click "Trace" button

For MacOS Big Sur:

1. Open a Terminal window
2. Type "traceroute 3.basecamp.com" (without quotes) and hit return

For Linux:

1. Open a Terminal window
2. Install "traceroute" with your favorite package manager
3. Type "traceroute 3.basecamp.com" (without quotes) and hit return

1. Wait for the following tests to complete:

2. Traceroute from your computer to Basecamp's servers:

3. Copy & paste the results from your traceroute commands and the above tests into a message to Basecamp Support.