Having trouble connecting to Basecamp?

1. Wait for the following tests to complete

2. Traceroute from your computer to Basecamp’s servers

For Windows

Go to Start (start button on the lower left of the desktop)

Choose 'Run'

Type "cmd" (without quotes)

This should bring up a DOS prompt

Once there, type "tracert 3.basecamp.com" (without quotes)

For macOS

Open a Terminal window

Type "traceroute 3.basecamp.com" (without quotes) and hit return

For Linux

Open a Terminal window

Install "traceroute" with your favorite package manager

Type "traceroute 3.basecamp.com" (without quotes) and hit return

3. Copy and paste the results from your traceroute commands and the above tests into a message to Basecamp Support